‘My airline denied me a refund – so a court sent bailiffs to Luton airport’

Archbishop Jerome Lloyd OSJVPosted by

The odds are stacked against customers as airlines ‘routinely ignore their legal obligations’

Wizz Air's aircraft is parked on the tarmac at Ferenc Liszt International Airport in Budapest, Hungary
For court claims Wizz air was the worst offender in the UK having 1600 lodged against it resulting in £2.2m in payouts CREDIT: REUTERS/Bernadett Szabo

Court bailiffs were sent to Luton airport to retrieve money for a Wizz Air customer, as shocking figures revealed the lengths consumers go to for compensation.

Wizz Air cancelled Russell Quirk’s flight to Portugal last year, three hours before it was supposed to take off and suggested he book a new flight which would be refunded. The last-minute flight for him and his family cost £2,500.

Despite the commitment, Wizz Air did not refund him until he had successfully lodged a court claim and bailiffs attended Luton Airport to recover the money. He was eventually paid £4,500 in December, seven months after the original flight.

Furious flyers have racked up £4.5m worth of court claims against airlines for delays and unpaid refunds, with thousands forced to escalate complaints after struggling to get their money back, it has emerged. 

Nearly half of these claims were made against Wizz Air, despite the airline carrying fewer passengers than its rivals, according to court data gathered by consumer group Which?. Some 1,600 customer claims worth £2.2m were taken out against the company.


‘My airline denied me a refund – so a court sent bailiffs to Luton airport’

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